Refund policy

If you are experiencing any shipping or product issues, please email to world@lunacub.com including an explanation and photographs stating the reason for your request. and our team will assist you right away.

Please fill in your address in all details, otherwise, the package we mail to you will be returned, or we will just ignore your request to save everyone the trouble.

=================>> RETURNS & EXCHANGES <<=================

All products come with a replacement/refund warranty for 30 DAYS from the date of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed.

If you need to return/exchange your product, please contact us within 30 days of receiving your order. We will replace or refund your purchase after confirmation. Processing returns may take up to 30 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

* If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to world@lunacub.com to request a RETURN or EXCHANGE within 14 days.

* The written request must include the Order Number and the Item to be returned, the reason for the return: refund, size exchange or color exchange, and an explanation and photographs stating the reason.

* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.

* All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.

* If you have any problem not stated above, please e-mail to world@lunacub.com within 14 days from the delivered date, including an explanation and photographs stating the reason for your request.

====================>>CANCELLATION<<=====================

*All of our personalized products are made-to-order and produced specifically for each customer.

Once an order is placed, we immediately begin preparing the necessary materials and allocating design resources for your order. This process may include sourcing production materials, reviewing uploaded photos, creating and adjusting artwork, and preparing files for manufacturing.

If you wish to cancel your order for reasons unrelated to product quality or an error on our part, a $15 processing fee will be deducted from your refund to cover the costs already incurred.

This fee helps offset the labor, design work, and production preparation that begin shortly after an order is submitted.

Thank you for your understanding and support of our small business.

*If the consumer cancels the order before the delivery time and within the specified time period, the order can be canceled.

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

please kindly contact us via world@lunacub.com

For the fastest resolution, please include your order number. Thanks!

Cancel Paid Orders

If your order has been paid for, you need to contact us via world@lunacub.com as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

========>> DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS <<===========

You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

========================>>REFUND<<========================

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.

* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

=================>> LATE/MISSING REFUNDS <<=================

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please contact us at world@lunacub.com

===========>> SHIPPING COST & RELISTING FEE <<==============

To return your product, you should mail your product to world@lunacub.com. Email us with your order number for more information.

*Buyers are responsible for the cost of return shipping. If there is no product quality problem, due to the customer's personal reasons, such as dislike/choose the wrong color/choose the wrong size...

*We are responsible for the cost of the return shipping. If product is defective/damage/missing item/wrong item.